Arrive on Time

To ensure the highest level of spa experience, please arrive 20 minutes prior to your service. Arriving late will limit your treatment time. To ensure all guests receive their full treatment, late arrivals will conclude at the scheduled time. 

Cancellation Policy/No Shows

If you must cancel or reschedule your service, please call us as soon as possible. We require a 24 hour notice be given to avoid full-price billing for your missed service. Any appointment cancelled or rescheduled in less than 24 hours will be charged full price. No shows will also be charged full price for their missed appointment.

Spa Courtesy

Our Luxe Spa Sanctuary is a peaceful place for guests receiving spa services. Kindly respect other Spa guests and refrain from using cell phones, tablets, etc.

Complimentary use of our robes, slippers and lockers are provided for our Luxe Spa guests.

We offer lockers for our guests, however we are unable to take responsibility for any lost valuables or for items left at the Salon or Spa. Spa treatments are for guests 18 years of age or older.

We require a major credit card and telephone number to confirm your appointment. Reservations are subject to availability.

Special Requests and Well-Being

Based on availability, we will do our best to accommodate your special requests. Please inform our staff of any medical concerns or special needs when making spa/salon reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. We do not allow alcohol consumption prior to spa services.

Gift Cards

Gift cards are an ideal year-round gift for any occasion. Gift cards can be purchased on-line or at our Front Desk. Online Gift Cards.

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Cancelled or rescheduled appointments within 24 hours of your appointment will be charged full price.

Spa Guests: Please arrive 20 minutes prior to your appointment time for a stress-free check-in and time to change into your robe and slippers! See important policy information about late arrivals here.

Gratuity Policy

Luxe accepts service tips in Cash, Venmo and Tippy (credit card). ATM is also available. THANK YOU!