Spa Courtesy

To ensure the highest level of spa experience, please arrive 15-20 minutes prior to your scheduled service time. Arriving late will limit your treatment time. To ensure all guests receive their full treatment, late arrivals will conclude at the scheduled time.

We require a major credit card and telephone number to confirm your appointment. Reservations are subject to availability. Kindly respect quiet areas of our Spa and refrain from using cell phones, tablets, etc. To secure valuables, we offer lockers for our guests, however we are not able to take responsibility for any lost valuables or those left at the Salon or Spa. Treatments are available in the Spa for guests 18 years of age or older. Salon services are available for guests 12 years or older. 

Special Requests and Well-Being

Based on availability, we will do our best to accommodate your special requests. Please inform our staff of any medical concerns or special needs when making spa/salon reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. Your personal information is held in the strictest confidence. For your safety and well-being, we highly discourage alcohol consumption prior to spa services, immediate sun exposure following skin care therapy and shaving before exfoliating treatments. 

Spa Attire

Complimentary use of our robes, slippers and lockers are provided to our Luxe Spa guests. For guests who prefer to fully undress for treatments, our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the service.

Spa Enhancement

Please communicate with your treatment provider regarding table temperature, music volume and pressure technique to ensure your overall comfort.

Gratuities

Gratuities are left to your discretion. They should reflect your level of satisfaction with each service. Envelopes are provided at the Spa Desk at checkout or gratuities may be added to your credit card charge.

Gift Certificates

Gift certificates for Salon, Spa, Laser Center and our Boutique at Luxe are an ideal year-round gift for any occasion. Please inquire at Luxe Spa at 585-256-1050 for gift card purchases.

Cancellation Policy

If you must cancel or reschedule your service, please call us as soon as possible.  We ask that 24 hours notice be given to avoid full-price billing for your service.