Spa Courtesy

To ensure the highest level of spa experience, please arrive 15-20 minutes prior to your scheduled service time. Arriving late will limit your treatment time. To ensure all guests receive their full treatment, late arrivals will conclude at the scheduled time.  Our Luxe Spa Sanctuary is a place of quiet and renewal for guests receiving spa services exclusively. Kindly respect other Spa guests and refrain from using cell phones, tablets, etc.  If you are accompanying a spa guest yet not receiving a spa service yourself, we have cosy places availabe for you to wait for your party in our Salon area.

To secure valuables, we offer lockers for our guests, however we are unable to take responsibility for any lost valuables or for items left at the Salon or Spa. Treatments are available in the Spa for guests 18 years of age or older. Salon services are available for guests 12 years or older. 

We require a major credit card and telephone number to confirm your appointment. Reservations are subject to availability.

Special Requests and Well-Being

Based on availability, we will do our best to accommodate your special requests. Please inform our staff of any medical concerns or special needs when making spa/salon reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. Your personal information is held in the strictest confidence. For your safety and well-being, we highly discourage alcohol consumption prior to spa services, immediate sun exposure following skin care therapy and shaving before exfoliating treatments. 

Spa Attire

Complimentary use of our robes, slippers and lockers are provided to our Luxe Spa guests. For guests who prefer to fully undress for treatments, our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the service.

Spa Enhancement

Please communicate with your treatment provider regarding table temperature, music volume and pressure technique to ensure your overall comfort.

Gratuities

Gratuities are left to your discretion. They should reflect your level of satisfaction with each service and provider. Envelopes are provided at the Spa Desk at checkout for your convenience.

Gift Certificates

Gift certificates for Salon, Spa, Laser Center and our Boutique at Luxe are an ideal year-round gift for any occasion. Please inquire at Luxe Spa at 585-256-1050 for gift card purchases.

Cancellation Policy

If you must cancel or reschedule your service, please call us as soon as possible.  We ask that 24 hours notice be given to avoid full-price billing for your missed service.

 

 

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Gratuity Policy

Beginning October 1, 2018, Luxe will be accepting all service tips exclusively in cash form. Luxe will no longer be accepting tips in the form of credit or Gift Certificate. Thank you in advance for your compliance!

To avoid a full-price charge for your appointment, we require a 24 hour notice for all cancellations and no shows. Please arrive 20-30 minutes prior to your appointment time (if you are receiving a spa service) for a stress-free check-in and time to change into your robe and slippers.